Got a question? We're here to help.
Reach our team directly through any of the channels below. We usually respond within a few hours, and always within 24.
Pick your channel
Whichever you choose, the same team is on the other side.
The fastest way to reach the team. We reply within 24 hours, usually much sooner.
Telegram
@onekey_supportQuick questions, account issues, payment hiccups — DM us and we'll jump in.
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@onekeyFollow us for product updates, status and outage notices, and tips.
Common topics
Mention one of these in your message to help us route you to the right person faster.
KYC & verification
Trouble passing identity verification, status of your application, what documents are accepted.
Top-up & deposits
Networks we support, how long deposits take, what to do if your transaction is missing.
Card & payments
Adding the card to Apple Wallet, declined transactions, freezing or replacing your card.
Security & wallet
Lost device, recovering your wallet, freezing the card, suspicious activity on your account.
Looking for general info?
Most product questions are answered on the main page.